Nuzlorapets™ company information
Chaohui Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China
China Standard Time (UTC+8)
Clear terms for shopping with us.
These Terms of Service govern your use of the Nuzlorapets™ website and purchases of pet products from our online store. Nuzlorapets™ is operated by Hangzhou Lingjing Chuangke E-Commerce Co., Ltd. (“we,” “us,” and “our”). Please read these Terms and the policies linked below before placing an order.
Effective date: September 30, 2026
1. Using our store
By using our website or placing an order, you agree to these Terms to the extent permitted by applicable law. You must be legally able to enter into a purchase contract in your place of residence. If you create an account, provide accurate information, keep your credentials secure, and notify us if you suspect unauthorized access.
Our store runs on Shopify technology. Your purchase is made from Hangzhou Lingjing Chuangke E-Commerce Co., Ltd., operating as Nuzlorapets™.
2. Acceptable website use
You may use our website for lawful browsing and shopping. You must not interfere with its operation, attempt unauthorized access, submit fraudulent orders, introduce malicious code, impersonate another person, infringe others’ rights, or collect website data using unauthorized automated tools. We may restrict access where reasonably necessary to protect our customers, store, and services.
3. Pet products and safe use
We aim to describe our pet products clearly, including relevant dimensions, materials, and intended uses. Appearance and color may vary with screen settings, lighting, or production batches. Photographs may include pets, props, or accessories that are not included in the purchase; the product listing identifies what is included.
Choose products based on your pet’s species, size, age, health, and habits. Read all instructions and warnings. Supervise pets when appropriate, especially with toys, feeding accessories, grooming tools, and items with detachable parts. Stop using a damaged item. Product information does not replace advice from a licensed veterinarian.
4. Orders and acceptance
Placing an order is an offer to buy the selected products. An automated confirmation means we received the order; fulfillment depends on payment authorization and availability. We may contact you, limit quantities, or cancel an order for a legitimate reason such as unavailability, an obvious listing error, delivery restrictions, suspected fraud, or unauthorized payment. If payment was captured for a canceled order, we will arrange a refund to the original payment method in accordance with our refund policy and applicable law.
5. Prices and promotions
Prices and currencies shown at checkout govern the order. Shipping charges, taxes, and any applicable import charges are shown or described as required before payment. Promotions may have their own dates, exclusions, and eligibility terms. We may change prices for future orders; confirmed orders remain subject to applicable consumer law.
6. Payment
Available payment methods appear at checkout and may vary by location. You confirm that you are authorized to use the selected method. Payment providers may perform verification or decline a transaction. The checkout page shows the methods currently available for your order.
7. Shipping and delivery
Order preparation, shipping charges, delivery estimates, and tracking are described in our Shipping Policy. Please enter a complete and accurate delivery address. Carrier, customs, weather, and other delays can affect estimates. Your statutory delivery rights continue to apply.
8. Cancellations, returns, and refunds
Our Return & Refund Policy explains eligibility, request procedures, and refund handling. Contact customer support before sending a return so we can provide the appropriate instructions. Nothing in these Terms removes a right you cannot waive under applicable law.
9. Website content and trademarks
The Nuzlorapets™ name, website design, product descriptions, original images, and other store content are owned by or licensed to us or their respective owners. You may view them for personal shopping purposes. You may not copy, republish, sell, or use substantial portions of our content commercially without permission. Third-party marks remain the property of their owners.
10. Reviews and content you submit
If you submit a review, photo, suggestion, or other content, you confirm that you have the right to submit it and that it does not knowingly mislead, infringe others’ rights, or contain unlawful material. If a review was incentivized, disclose that connection. You grant us a non-exclusive, worldwide, royalty-free license to display and use the submitted content in connection with operating and promoting our store, subject to applicable privacy law. We may moderate content but are not required to publish every submission.
11. Third-party services and links
Our store may use payment, delivery, analytics, and other third-party services. Their separate terms and privacy practices may apply when you use them. External links are provided for convenience; please review the linked provider’s information before sharing data or completing a transaction there.
12. Privacy
Our Privacy Policy explains how personal information is handled. Where available, our “Your Privacy Choices” page explains eligible advertising-related opt-outs. Please contact us if you cannot find a privacy control or wish to make a request.
13. Errors and service availability
We may correct website errors, including inaccurate descriptions, availability, or prices. If a material error affects an order, we may contact you about the correction or cancel the affected item with an appropriate refund. Website features may occasionally be unavailable because of maintenance, security work, outages, or other operational events.
14. Warranties and liability
To the extent permitted by applicable law, website content and services are provided as available, and we do not promise uninterrupted or error-free access. Product warranties, if offered, will be stated on the relevant product page or accompanying materials.
To the extent permitted by applicable law, we are not liable for losses that were not reasonably foreseeable when the contract was made or for disruptions outside our reasonable control. Nothing in these Terms limits liability or consumer remedies that cannot legally be limited or excluded, including rights concerning faulty, misdescribed, or undelivered goods.
15. Suspension and termination
You may stop using our Services at any time. We may suspend an account or website access when reasonably necessary because of fraud, security threats, unlawful activity, or a material breach of these Terms. Existing orders and legal obligations will be handled under applicable law.
16. Applicable law and disputes
These Terms are interpreted under laws applicable to the transaction and the parties. Mandatory consumer protections in your place of residence remain in effect where they apply. If you have a concern about an order, contact us first so we can try to resolve it. Any unresolved dispute may be brought before a court or authority with jurisdiction under applicable law.
17. Changes and general terms
We may update these Terms by posting a revised version with a new effective date. Changes will not retroactively remove rights relating to an already confirmed order. If a provision is unenforceable, the remaining provisions will continue to apply where possible. A delay in enforcing a provision does not waive it.
These Terms, together with policies and checkout terms applicable to your order, describe the terms of your purchase and use of the store. They do not override non-waivable consumer rights.
18. Contact us
For questions about these Terms or a pet-product order, contact Nuzlorapets™ Customer Care:
Email: service@nuzlorapets.com
Phone: +86 159 8949 2069
Company: Hangzhou Lingjing Chuangke E-Commerce Co., Ltd.
Address: Room 5369, Building 26, Chaohui Second District, Chaohui Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China
Support hours: 8:00 AM – 10:00 PM, China Standard Time (UTC+8)
Nuzlorapets™ · Terms of Service · Effective September 30, 2026