Contact Us

Nuzlorapets™ Customer Care

Contact Us

Questions about a pet product, your order, shipping, payment or returns? The Nuzlorapets™ customer care team is here to help.

🐾 Company Details

Brand Name Nuzlorapets™

Website nuzlorapets.com

Legal Company Name Hangzhou Lingjing Chuangke E-Commerce Co., Ltd.

Owner / Legal Representative Yao Huipeng

Customer Support Phone +86 159 8949 2069

Business Address Room 5369, Building 26, Chaohui Second District,
Chaohui Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China

Customer Support Email service@nuzlorapets.com

Customer Service Hours 8:00 AM – 10:00 PM
China Standard Time (UTC+8)

At Nuzlorapets™, we want shopping for pet products to feel simple and dependable. Whether you need help choosing an item, checking an existing order, understanding delivery information or resolving a problem after purchase, you can contact us using the information below.

📧

Email Us

service@nuzlorapets.com

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Call Us

+86 159 8949 2069

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Service Hours

8:00 AM – 10:00 PM
China Standard Time (UTC+8)

Customer Care

Our customer support team can assist with questions related to products, orders, shipping, payments, returns and general shopping inquiries.

You can contact us by email at service@nuzlorapets.com or by phone at +86 159 8949 2069.

Messages received outside our normal customer service hours will be reviewed as soon as possible during the next available support period.

Need Help With an Order?

To help our team locate your purchase and respond more efficiently, please include the following information when contacting us about an existing order:

Order Number Include the order number shown in your confirmation email.

Checkout Email Provide the email address used when placing the order.

Reason for Contact Briefly explain your question or the issue you are experiencing.

Photos When Relevant For damaged, incorrect or defective products, clear photos can help us review the issue.

Product Questions

Nuzlorapets™ offers pet products and accessories for a variety of pets and everyday care needs.

If you have a question about a product's size, intended use, features, compatibility or other product information, please send us the product name or product-page link together with your question.

Shipping & Tracking Questions

If you are contacting us about shipping or tracking, please provide your order number and any tracking number already issued for your shipment.

Tracking information may take some time to update after dispatch. Our team can review the available order and shipment information if you believe your package is unusually delayed.

Returns, Damaged or Incorrect Products

If you receive a damaged or incorrect pet product, please contact us promptly and include clear photographs of the item and its packaging where applicable.

Return and refund eligibility is subject to the conditions described in our applicable Returns & Refunds Policy.

Business Correspondence

Formal business correspondence concerning Nuzlorapets™ may be directed to:

Hangzhou Lingjing Chuangke E-Commerce Co., Ltd.
Room 5369, Building 26, Chaohui Second District,
Chaohui Subdistrict, Gongshu District,
Hangzhou, Zhejiang Province, China

For ordinary customer-service matters, email is generally the fastest method of contacting our support team.