1. Information we collect

Information you provide

When you place an order for pet supplies, create an account, contact us, subscribe to marketing, submit a review, or request a return, we may collect your name, email address, phone number, shipping and billing addresses, account details, order and product information, messages, and content you choose to submit.

Payment information

Checkout payments are handled by the payment providers available at checkout. We receive payment status and transaction details needed to administer your order; payment providers handle payment credentials under their own practices.

Information collected automatically

Depending on your settings and interaction with our store, we and our service providers may collect IP address, approximate location, browser and device information, pages and pet products viewed, cart and checkout activity, referring sources, cookie identifiers, and website performance information.

Information from partners

We may receive relevant information from our ecommerce platform, payment and delivery providers, fraud-prevention services, customer-support tools, and advertising or analytics partners, where used.

2. How we use information

• Process payments, prepare orders, and deliver pet products.
• Send order confirmations, shipping updates, and service messages.
• Handle questions, returns, refunds, and customer accounts.
• Protect checkout, detect fraud, and keep our website secure.
• Understand site performance and improve shopping and product information.
• Send marketing where permitted and respect unsubscribe choices.
• Measure advertising and show relevant promotions where permitted.
• Maintain required records, comply with legal obligations, and resolve disputes.

Where applicable law requires a legal basis, these activities may rely on performance of a contract, consent, legitimate interests, or compliance with legal obligations, as appropriate to the activity and your location. You may withdraw consent where processing relies on it.

3. When we share information

We may share information with providers that help operate our pet store, including our ecommerce platform, payment processors, fulfillment centers, shipping carriers, support providers, website technology providers, analytics and advertising services, fraud-prevention services, and professional advisers. We share information for the services they provide and subject to applicable law and contractual terms.

We may also disclose information when legally required, to protect rights and safety, in connection with a business transaction, or at your direction.

4. Cookies, analytics, and advertising

Our website may use cookies and similar technologies for essential functions such as cart, checkout, security, and account access; to remember preferences; to understand site activity; and, where enabled and permitted, to measure or personalize advertising.

Advertising and analytics providers may receive online identifiers and activity such as pages viewed, pet products considered, or ads selected. Depending on applicable U.S. state law, some disclosures for cross-context advertising may be treated as a “sale,” “sharing,” or targeted advertising even when no payment is exchanged.

Blocking essential cookies may affect the shopping cart, account access, or checkout.

5. Shopify and other services

Our online store uses Shopify to provide storefront and checkout services. Shopify and other providers may process information to deliver their services, maintain security, and support store operations. Their processing may also be described in their own privacy notices. Links to external sites or platforms are governed by the privacy practices of those third parties.

8. Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of certain personal information; object to or restrict certain uses; withdraw consent; opt out of eligible sales, sharing, or targeted advertising; or appeal a decision on a privacy request. Exceptions and verification requirements may apply.

To make a request, email service@nuzlorapets.com with the subject “Privacy Request” and enough information to locate your account or order. Please do not include passwords or complete payment-card details. We may ask for information reasonably necessary to verify your request. An authorized agent may act for you where permitted, subject to verification of authority.

9. U.S. state privacy choices

Residents of certain U.S. states, including California where applicable, may have additional rights regarding personal information. The categories described in Section 1 may include identifiers, customer and transaction records, commercial information, online activity, approximate location, communications, and inferences based on shopping activity. We use and disclose these categories for the purposes described above.

To request an applicable opt-out of sale, sharing, or targeted advertising, email service@nuzlorapets.com with the subject “Privacy Opt-Out Request,” or use a store privacy control if available in your region. We will handle supported Global Privacy Control signals where required by applicable law. We will not unlawfully discriminate against you for exercising a privacy right.

10. Marketing preferences

If you receive promotional emails, you can unsubscribe using the link in the message or by contacting us. You may still receive necessary messages about orders, shipping, returns, security, or customer-service requests.

11. Children's privacy

Our store is intended for adults purchasing products for pets and is not directed to children under 13. If you believe a child provided us with personal information, contact us so we can review the matter and take appropriate steps.

12. International processing

Because we and our service providers may operate in different countries, information may be processed outside your place of residence, including in China and other locations where our providers operate. Where required, we use applicable measures for cross-border transfers. Privacy laws in these locations may differ from those in your location.

13. Changes to this policy

We may update this policy as our store, service providers, or legal requirements change. The revised version will appear on this page with a new “Last updated” date. We will provide additional notice where required by law.

14. Contact us

For privacy questions or requests, contact Nuzlorapets™ Customer Care:

Email: service@nuzlorapets.com
Phone: +86 159 8949 2069
Company: Hangzhou Lingjing Chuangke E-Commerce Co., Ltd.
Address: Room 5369, Building 26, Chaohui Second District, Chaohui Subdistrict, Gongshu District, Hangzhou, Zhejiang Province, China
Support hours: 8:00 AM – 10:00 PM, China Standard Time (UTC+8)